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Frequently Asked Questions
Q: How does the 30-day money-back guarantee work?
A: If you cancel a paying plan within 30 days of signing
up you won’t be charged a thing. If you do choose to cancel your account in the
future you will never be charged again, but you are responsible for charges already
incurred up until your cancellation. Refunds can not be issued after your initial
30 day trial and we don’t prorate for partial months.
Q: Can I change plans at any time?
A: Yes. Simply enter the “My Account” page under "My Account" menu item
and you’ll see your options.You can always contact our customer service to do that.
Q: Do I have to sign a long term contract?
A: No. Cartolog MapApp™ is a pay-as-you-go service. There are
no long term contracts or commitments on your part. You simply pay month-to-month.
If you cancel, you’ll be billed for the current month, but you won’t be billed again.
Q: What types of payment do you accept?
A: We accept Visa, Mastercard, and American Express as well as PayPal.
At this time we only accept payments online so we will
not be able to accept a P.O., invoice you, or take an order over the phone.
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